Question 1

What is Panraa Doctors?

Accepted Answer

We are an Australian-based online digital health platform and believe healthcare should be accessible anywhere, anytime. Our doctors are Australian-trained and registered and provide medical certificates, keeping all patient information confidential.

Question 2

Can I get a medical certificate online?

Accepted Answer

Yes, you can get the medical certificate online, which will be issued by our doctors, who are registered with AHPRA, trained in Australia, and currently working in Australia. The medical certificate will be delivered directly to your email address, so please make sure you enter the right email address.

Question 3

Can I get a medical certificate without seeing a doctor?

Accepted Answer

In most cases, you must complete an extensive questionnaire, allowing our doctors to issue a medical certificate safely. Sometimes, the doctor might give you a quick phone call to ask further questions. This ensures that we have everything and is a safe practice.

Question 4

Are online medical certificates legal in Australia?

Accepted Answer

Absolutely. Your medical certificate is a legal document. This certificate is the same as the one you would get from your local GP. You will find the questionnaire to be quite extensive, and this is to ensure we have all the information to provide a safe medical certificate.

Question 5

Is the certificate valid anywhere in Australia?

Accepted Answer

Certainly, our certificates are recognized throughout Australia. We operate as a registered medical business in the country, and a licensed Australian Medical Practitioner grants all our certificates.

Question 6

Can I get a backdated medical certificate?

Accepted Answer

Yes, you can. However, we only provide backdated certificates for three days within the last two days. This ensures that our online platform is used only for legitimate reasons. We want to help patients with time constraints who need help seeing their regular GP. Your regular GP will still carry out your usual care.

Question 7

How many days can I get the certificate for?

Accepted Answer

We only provide a sick leave certificate that covers a maximum of 3 days in a row for most common medical conditions like gastroenteritis, migraines, period pain, back pain, etc., as we believe that a GP should assess any illness that lasts longer than this time in a face-to-face consultation. This is a safe practice for both patients and doctors.

Question 8

Would you write my diagnosis on a sick certificate online?

Accepted Answer

We are not required to provide a diagnosis to your employer. Your diagnosis is confidential. However, we can do so if you request and consent to this.

Question 9

Can my employer verify the medical certificate?

Accepted Answer

Yes. Your employer can email us at admin@panraaclinics.com.au with your and their details, and we can verify the certificate within 24 hours with written confirmation of the certificate's validity. We urge all employers to verify the authenticity of the medical certificate.

Question 10

Do you provide work cover / Centrelink TAC certificates and Medical clearance certificates?

Accepted Answer

Sorry, no, we don’t. All these certificates require a prior history or extensive physical examination, which can only be done in a face-to-face consultation with a GP who has detailed access to your medical history.

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