Terms and Conditions
1. Panraa Doctors:
Panraa Pty Ltd trading as Panraa Clinics and Panraa Doctors (ABN 87656021144) website: www.panraadoctors.com.au. Panraa Doctors is a digital health platform providing telehealth in various formats, including email, audio, and video consultations. Panraa Doctors was created and operated by doctors to connect doctors with patients using online platforms. PanraaDoctors does not employ doctors or other health care providers and has no financial interest in particular providers. Panraa Doctors uses private, subcontracted doctors to provide healthcare services to patients who register through the Panraa Doctors platform/Panraa Pty Ltd. These subcontractors have health indemnity insurance. All practitioners subcontracted by Panraa Doctors are AHPRA registered and are doctors trained and working in Australia.
Panraa Doctors doesn't operate under any pharmacy's or other entity's influence. Panraa Doctors and all the subcontracted Australian registered doctors follow strict Australian clinical guidelines and will refuse service where it’s not appropriate and unsafe. Panraa Doctors doesn’t use any paper notes. Our medical certificates can be presented to any employer or school in Australia.
This website's code, software, and all its contents, including the logo, descriptions, FAQs, images, questionnaires, and information, are the sole property of Panraa Pty Ltd. and are protected by copyright laws.
2. Patients:
To access the platform, complete the triage process by completing our clinical questionnaire. The questionnaire is designed to save time for the doctor to deliver an efficient and safe service by capturing as much information as possible. Each patient questionnaire submitted is stored in a safe patient file for the doctor to review. It is also used as a future reference for patient information in the case of a repeat medical certificate. This clinical questionnaire is available for all patients to complete safely on their own time. All customers must be over 18 and reside in Australia. You must only fill out a questionnaire if you are the guardian of an ill minor. You require a caregiver medical certificate; even in this case, the child’s details should be filled in. You are responsible for informing your regular doctor of any medications that the doctor has prescribed you through this platform.
You must inform the health provider of any side effects or other issues arising from any treatment provided by the health provider through the website. You must tell your GP and other health care professionals about any medical treatment received via the website. If a health provider prescribes any medication, you must carefully read all product packaging and patient information supplied with the medicine. If your medication appears damaged or wrongly dispensed, you agree to contact the dispensing pharmacy to seek advice and replacement as required. Panraa Doctors has no affiliation or partnership with any pharmacies at this stage. You can fill your prescriptions at any pharmacy in Australia.
If you do not understand any question asked in our website assessment or any advice given by a health provider, you should seek clarification immediately by contacting us in detail at admin@panraaclinics.com.au
Suppose you don’t receive the medical certificate because you mistakenly provided the wrong email or mobile number. In that case, Panraa Doctors is not responsible for reissuing the medical certificate, and no refund will be issued if you provide the wrong email or mobile number. Panraa Clinics will not be responsible for a breach of privacy if you provide the wrong contact details.
We are not liable for damages that arise from your failure to inform your GP or other healthcare professional about the treatment you receive from the website.
Panraa Doctors reserves the right to refuse/ block the patient from using this platform if the patient uses aggressive or offensive language, refuses to pay the fee appropriately, or demands treatments or documents outside this platform's scope. We reserve the right to refuse assistance if you need to use this platform more effectively.
3. Fee Structure
Panraa Doctors is entirely privately billed. We don’t use Medicare billings; we are only eligible through Medicare.
Panraa Doctors will not refund any fees charged.
Patients go through clinical triage /questionnaire forms, and the questionnaires are designed such that if the patient doesn’t fit the criteria, they are asked immediately not to book and see their own GP in an office. If a patient knowingly answers incorrectly, no refunds will be provided in this case. Hence, reading your choices carefully when filling out the questionnaire is wise.
We only provide a maximum of THREE consecutive sick days; any illness lasting longer than this time needs face-to-face consultation and investigation. We don’t offer extensions already issued in the last seven days. We provide back-dated certificates in the last one days for a maximum of THREE days. The doctor will NOT issue the medical certificate; NO refunds will be issued if you don't follow the above policy.
You understand that Panraa Doctors is not covered under Medicare Australia at this time, no Medicare rebate is available, and no bulk billing option is offered as part of this service.
Bulk billing options are only available for house calls provided to the highest standards, where applicable.
4. Refunds:
We don’t offer any refunds for changes of mind. Once you request a medical certificate online or even if you fill out the wrong details in the questionnaire, no refunds will be issued under any circumstances.
5. Liabilities:
You release Panraa Doctors from all responsibility for health and medical matters, including information provided to you about those health and medical matters, and acknowledge that these are the health provider's responsibility.
You agree that Panraa Doctors is not liable for any loss, damage, expense, or claim arising from damage, loss, injury, or death caused directly or indirectly by the health provider. You release Panraa Doctors from liability for any claim arising from those circumstances.
You agree that neither Panraa Doctors nor any health provider is responsible for loss or damage arising from your failure to provide true or fully complete information or to comply with any of your obligations listed in this policy’s patient section.
We reserve the right to modify these terms without notice. Your continued platform use after changes are posted constitutes your acceptance of these terms as modified.
The platform is provided on an "as is" basis and is used by you solely at your own risk. At any time, we may withdraw, suspend, or discontinue any functionality or feature of the platform. The platform and the content (excluding any content uploaded by you) within it are our property. You must not reproduce, transmit, adapt, distribute, sell, modify, publish, or store content on the platform (other than content uploaded by you) for any purpose other than with our prior written consent. If any of these terms are held to be invalid or unenforceable, then the validity and enforceability of the remaining provisions will not be affected.
Mailing Address
Panraa Pty Ltd, Suite No. 1280 17 Gould Road, Herston QLD 4006 Australia
ABN 87656021144
Email Us
For telehealth consultations or other services, visit Panraa Clinics
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